30 days to decide. Damaged? We fix it.
EU consumer law gives you 30 days to return a poster, no reason needed. We go a step further: if it arrived damaged or wrong, we replace it free — no need to ship anything back.
What's covered and what isn't
Straight answers — so you know where you stand before anything goes wrong.
Damaged or defective
Arrived damaged, mis-printed, or the wrong item? Free replacement or full refund. Your choice.
Changed your mind
Not quite what you imagined? 30 days from delivery to return it, no questions asked — EU right of withdrawal.
Wrong address or missed pickup
If delivery failed because of an incorrect address, unavailable recipient, or missed postal collection, re-shipping is at your expense.
Custom / personalised orders
Prints made to your specifications (custom size, personalised content) aren't eligible for change-of-mind returns unless defective.
How a change-of-mind return works
Three steps. Most refunds land in 7–10 days end-to-end.
Tell us
Email [email protected] within 30 days of delivery with your order number. We'll confirm the return address.
Ship it back
Re-roll the print carefully, return it in the original tube (or an equivalent sturdy one). Return shipping is at your expense.
Refund issued
Once we receive and inspect the item, we refund within 14 days to the original payment method. The refund covers the item; original shipping isn't included.
Damaged or wrong item
If your poster turns up damaged or the wrong one was sent, contact us within 48 hours of delivery:
- Email [email protected] with your order number.
- Attach clear photos of the damage or the wrong item.
We'll arrange a free replacement or full refund — your call. You don't need to ship the damaged item back.
Failed delivery & re-shipping
If a parcel comes back to us because delivery failed (wrong address, repeatedly missed, not collected from the post office), we'll get in touch.
- We can re-ship at your cost.
- Or you can take a partial refund — item cost minus the original shipping and the return fee we paid.
Refund timeline
The fine print
Posters must be returned in their original, undamaged condition. We may reduce the refund if there's visible use or customer-caused damage. Full terms are in our Terms of Service.
Something not right?
Send us an email with your order number and we'll sort it. Usually within a business day, often within hours.